Refund policy
RETURN & REFUND POLICY
Because most Off Duty Anglers products are made to order specifically for each customer, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, incorrect color selection, or change of mind.
Please review product descriptions, sizing information, colors, and your shipping address carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at aarron@golocalyn.com.
Please include your order number, a description of the issue, and clear photos showing the problem.
Eligible claims will be reviewed, and when approved, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Please report damaged, defective, misprinted, or incorrect items within 30 days after receiving your order.
WRONG SIZE, COLOR, OR CHANGE OF MIND
Because our products are made to order, we generally cannot offer returns, refunds, or exchanges when:
• The wrong size was ordered
• The wrong color was ordered
• You change your mind after ordering
• The item does not fit as expected when the correct size was produced and delivered
• You no longer want the product
Please review the applicable size guide before ordering apparel.
ORDER CHANGES AND CANCELLATIONS
Orders are sent to fulfillment quickly after they are placed. If you need to change or cancel an order, contact us immediately at aarron@golocalyn.com.
We will make reasonable efforts to accommodate your request, but once an order has entered production, we may be unable to change or cancel it.
LOST OR MISSING ORDERS
If your tracking information shows an issue with delivery or your order has not arrived within the expected delivery timeframe, contact us at aarron@golocalyn.com with your order number.
We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate resolution.
RETURNING PRODUCTS
Please do not return products to an address shown on the shipping package without contacting us first.
If a return is necessary and authorized, we will provide instructions for how the issue should be handled. Unauthorized returns may not be eligible for a refund or replacement.
REFUNDS
When a refund is approved, it will be issued to the original payment method.
Please allow time for your bank or credit card provider to process and post the refund after it has been issued.
SALE ITEMS AND GIFT CARDS
Gift cards are non-refundable except where required by law.
Sale or promotional items are subject to the same made-to-order return restrictions described in this policy unless otherwise stated or required by law.
CONSUMER RIGHTS
Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.
CONTACT US
Questions regarding returns, refunds, damaged products, or order issues can be sent to:
aarron@golocalyn.com
Off Duty Anglers
A trade name of Localyn LLC
West Virginia, United States